Warranty

All products benefit from the legal warranty for a period of two years from the date of delivery to cover any non-conformities.

VENETA CUCINE, placing great importance on the satisfaction of its customers, grants free of charge the possibility of activating the Warranty for a further three years (Conventional Warranty), reaching up to 5 years of coverage (2 years of legal warranty 3 years of conventional warranty) by simply filling out a form. We invite you to consult the appropriate area and follow the instructions provided. Activation of the 5-year warranty.

A period of 180 days is provided from the date of delivery of the Veneta Cucine product for the guarantee extension to be activated.

 Activation of the Conventional Warranty does not therefore affect the rights of the consumer provided for by the Legal Warranty but is added to it, guaranteeing the customer a warranty coverage of a further three years. This additional coverage, not provided for by law and granted free of charge by the manufacturer, is subject to the terms and conditions that will be set out below.

Scope and methods of application
To be able to benefit from the Warranty, both Legal and Conventional, it is necessary to contact exclusively the Veneta Cucine Retailer, with which the customer signed the purchase contract. The Retailer will deal with the communication received with the utmost attention and, if well founded, will propose the most appropriate remedy.

The Conventional Warranty exclusively covers the elements produced by Veneta Cucine (bases, wall units, columns, worktops, shelves, backs and various panels).

Any elements not produced by Veneta Cucine S.p.A. are therefore excluded from the Conventional Warranty (some examples: appliances, tables and chairs, lamps, LED bars, waste bins, cutlery holders, various accessories, etc.) even if marketed by Veneta Cucine S.p.A., which are guaranteed by the respective manufacturers according to the methods established by them, also with regard to any repairs, replacements and labour costs. For other exclusions, see the last paragraph entitled "Exclusion clauses".

Within this page you can request access to a reserved area to activate the Conventional Warranty, useful for adding 3 (three) years to the current Legal Warranty which has validity and duration of 2 (two) years from the time of delivery of the product.

A period of 180 days is provided from the date of delivery of the Veneta Cucine product for the guarantee extension to be activated.

IMPORTANT: with the delivery of your new Veneta Cucine, you will be provided with a Product Datasheet corresponding to the model you have chosen and the "Kitchen Care Box".

Kitchen Care Box

Warranty Activation Card

In addition to what has been described, using the Information Flyer present inside, you can scan the QR Code and register in the private area of the website, thereby activating the 5 Year Conventional Warranty.

The same QR Code is also present on the Product Datasheet.

Product Datasheet

The Product Datasheet is contained in one of the kitchen delivery packs. We suggest checking it is present by asking the team of fitters. Below is an example of the Product Datasheet.

On the cover of the Product Datasheet, delivered in hard copy in black and white, is the QR CODE which will allow you to access a reserved area of the Veneta Cucine website.
In the Reserved Area, you can activate the 3 (three) year Conventional Warranty, which will be added to the 2 (two) years provided for by the Legal Warranty, for a total coverage of 5 (five) years in total.

The QR CODE of the Product Datasheet, which is essential to Activate the 5-year Warranty, is exclusively linked to the product you purchased. 

Some tips:

• If your Product Datasheet does not contain any type of QR CODE, request the link to access the reserved area of the Veneta Cucine website useful for activating the 5-year warranty.
• If you have not received the Product Datasheet, ask your Retailer for further information.
• If you have lost the Product Datasheet, you can request a link that will allow you to access the reserved area of the Veneta Cucine website through which you will be able to Activate the 5-year warranty. Request the link to access the reserved area.

IMPORTANT: the link will be sent directly by Veneta Cucine to the e-mail you indicated in the form within a few working days.

Each product will be considered out of warranty at the end of the 2 years (Legal Warranty), or if the Conventional Warranty has been activated by means of the activation service offered by Veneta Cucine (2 Legal Years + 3 Conventional years) at the end of the 5 total years.

A period of 180 days is provided from the date of delivery of the Veneta Cucine product for the guarantee extension to be activated.

Within the afore-mentioned "Contacts" section there is a lot of information regarding the Warranty, the Purchase and the After-sales. For this reason we invite you to search for an answer within the section or to contact a Veneta Cucine Retailer directly that you can select from the dedicated Retailers section.